1.What happens after I order?
SHEROINE processes orders within 24 hours on business days. Once confirmed, we will ship your order according to the timescale on the product page. You will receive a confirmation email with your order number, followed by a shipping confirmation email when your package is on its way. If applicable, you may also receive an update from our shipping partner.
Please note that while we aim to dispatch all orders within 1 business day, this may vary based on order volume. If there are any issues, we will notify you via email.
2.Shipping Time
Fill in the shopping cart with the relevant logistics address for more shipping information.
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Shipping to US: Standard Shipping - Free ( 6-12 business days)
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Shipping to UK: Standard Shipping - Free ( 6-10 business days)
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Shipping to Australia: Standard Shipping - Free( 5-10 business days)
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Shipping to EU and Rest of World Standard Shipping - Free（5-10 business days）
3. Shipping Methods
Sheroine will select the most suitable third-party shipping company based on the shipping address and actual conditions, including but not limited to USPS, DHL, UPS, and EMS.
4. Tracking Order
After the order is shipped, you can check the logistics status through the following methods:
4.1 In the product shipping details email, click on the link provided to query the logistics status through a third-party logistics company or logistics information inquiry platform;
4.2 Login to the Sheroine Website and go to "Orders" to view the logistics status;
4.3 Contact ecommerce@sheroine.com via email, provide the email address used for placing the order and the order number to customer service for logistics status inquiry;
4.4 Visit the official website of the third-party logistics company and enter the logistics tracking number to query the logistics status (this method only applies to some third-party logistics companies that have official websites and provide logistics tracking services).
The shipping time should be subject to the time the third-party shipping company announces. Once the products of your order leave our warehouse, the actual delivery may be affected by events beyond Toymany’s control. Thus, Sheroine does not assume any responsibility for any delay in delivery due to unexpected logistics-related events.
If any logistics delay occurs, you may email ecommerce@sheroine.com, and we will do our best to contact the logistics company to help resolve the issue.
